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Tuesday, July 26 • 3:45pm - 5:00pm
What Are You Seeing That I'm Not Seeing?: Developing Empathy Skill (Andrew Annett, Susan Johnston) Popular

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Abstract:
Empathy - a core element of design thinking and a precondition for high-performance teams.
We instinctively recognize the impact of empathy - or more often its absence - but how do we develop this skill?
And what are we talking about when we use the word empathy - which of the eight recognized types matter most to us at work?
Join Andrew and Sue to explore and experience how this these questions can be resolved with tools such as the Empathy Toy. In an agile context, this has proven useful for:
  • aligning product management, designers and customers
  • generating common understanding amongst new team members (i.e., liftoff)
  • improving skills at conflict resolution between team members
  • generally improving communication amongst stakeholders.
What to expect:
A customized minds-on session that explores the specific challenge of developing empathy skill
A group play session that provide opportunities to observe and practice skills that are difficult to teach
Facilitated debrief session that helps you draw parallels between the game and your own work
Multiple opportunities to reflect on how to apply empathy, creative dialogue, and self-assessment in your work
Using the Empathy Toy as an example, we will demonstrate ways to create a shared experience that touches on communication, cognitive empathy and creating alignment between people and within teams.
Learning Outcomes:
  • Participants will leave the session with:
  • A clear understanding of the different types of empathy
  • A new set of responses to ineffective collaboration
  • Inspiration to try tools like the Empathy Toy and others to foster team learning
Attachments:

Speakers
avatar for Andrew Annett

Andrew Annett

Catalytic Questioner, Leanintuit
Andrew is a coach and facilitator who is passionate about helping teams improve product delivery and flow. He is focused on promoting shared understanding through better communication practices. He joined the agile community having survived a career of big-plan-up-front development... Read More →
avatar for Sue Johnston

Sue Johnston

Idea Monger, It's Understood/Leanintuit
Sue Johnston's interests have always been communication and teamwork. After a journalism career, she held senior management roles at two Canadian banks, where she was involved in large scale change initiatives and technology implementations. That's where she discovered that the critical... Read More →


Tuesday July 26, 2016 3:45pm - 5:00pm
Regency V